Shipping and Delivery Policy

At Earthglies, we strive to deliver your OTC (Over-The-Counter) products in the fastest and safest way possible. We partner with reputed third-party logistic service providers ("Logistic Partners") to ensure your orders reach you on time.

1. DISPATCH AND DELIVERY TIMELINES

We understand the importance of timely delivery. We process and ship orders during our standard business hours: Monday to Friday, 9:00 AM to 5:00 PM IST (excluding public holidays).

• Order Cut-off Time: 12:00 PM (IST). Orders placed after 12:00 PM on Friday or during the weekend will be processed on the following Monday.
• Handling Time (Dispatch): 1 - 2 Business Days (Monday to Friday).
• Transit Time (Delivery): 5 - 10 Business Days (Monday to Friday) depending on your location.

2. SHIPPING CHARGES

As part of our customer-centric approach, Earthglies offers FREE Shipping on all orders available on the Platform, regardless of the order value. There are no hidden costs or additional delivery fees at the checkout.

3. ORDER TRACKING

Once your order is handed over to our Logistic Partner, you will receive a unique tracking identity number via email and/or SMS. You can use this tracking ID on our Platform or the Logistic Partner’s website to check the real-time status and location of your shipment.

4. DELIVERY PROCESS

4.1 Our Logistic Partners will attempt to deliver the package to your designated address. If you are unavailable, they will make a maximum of three attempts. If the delivery remains unsuccessful after three attempts, the order will be cancelled and returned to our warehouse.

4.2 Please ensure that the shipping address, landmarks, and contact details provided are accurate and complete to avoid any delivery failures. Earthglies shall not be liable for delivery issues caused by incorrect information provided by the customer.

5. UN-SERVICEABLE AREAS

While we endeavor to ship all across India, certain pin codes may be deemed un-serviceable by our Logistic Partners. If your location falls under an un-serviceable area, we will notify you at the time of placing the order or shortly after, and a full refund will be processed if any payment was made.

6. DELAYS IN DELIVERY

Delivery may occasionally be delayed due to unforeseen circumstances such as:

• Logistical issues beyond our control
• Unsuitable weather conditions
• Political disruptions, strikes, or governmental restrictions
• Natural calamities (Acts of God)

In such cases, we will make reasonable efforts to keep you informed via your registered email or mobile number.