Return and Refund Policy

At Earthglies, we want to ensure a transparent and happy shopping experience. Since we deal in OTC (Over-The-Counter) products, we have established the following policy to protect our customers.

1. RETURN WINDOW

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return if there is an issue with the product.

2. ELIGIBILITY FOR RETURNS

Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Please note: Due to the nature of OTC (Over-the-Counter) products and health/hygiene reasons, we do not accept returns for 'Change of Mind' once the order is delivered. Returns are only accepted for the specific reasons mentioned above (damage, wrong item, etc.).

Returns are accepted for the following reasons:

• Damaged or defective product.
• Missing items or empty box delivered.
• Authenticity or quality concerns.
• Incorrect or wrong product delivered.
• Expired or near-expiry product (Medicines with less than 3 months expiry).

3. RETURN FEES

No Return Fees: We do not charge any restocking fees or return shipping fees for valid return requests. The return and replacement process is 100% free of charge for the customer.

4. PROCESS FOR RETURNS

To start a return, contact us at Support@earthglies.com or call us at +91 94089 79890. Once your return is accepted, we will send you a return shipping label and instructions. Items sent back without prior request will not be accepted.

Return Address: Ground Floor 1005 silver business point, VIP Cir, Uttran, Surat, Gujarat, 394105

5. MISSING PRODUCTS & DAMAGE ISSUES

To help us resolve issues quickly, we recommend recording an unboxing video. This serves as helpful proof in case of missing items or damaged products and speeds up the investigation process.

6. EXCHANGES

Currently, we do not offer direct exchanges. If you need a different item, you may return the original item (if eligible) and place a new order.

7. REFUNDS

Once we receive and inspect your return, we will notify you of the approval. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that banks may take additional time to process the refund.

8. CANCELLATION POLICY

• Before Dispatch: You can cancel your order at any time before it is dispatched by contacting our support.
• After Dispatch: If the order is already shipped, you can cancel it by refusing delivery at your doorstep.
• Refund on Cancellation: Refunds for cancelled orders are processed within 24-48 business hours after approval.